B2C Commerce
E-commerce platform for brands: catalog, promotions, multi-site, multi-currency and multilingual.
Commerce Cloud
Sell online, B2C and B2B, on a single platform.
Commerce Cloud is Salesforce's e-commerce platform. It lets you launch high-performing online stores for consumers and business buyers alike, connected to your customer data, service and marketing.
Key features
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What Commerce Cloud brings you
B2B Commerce
Ordering portals for business customers: negotiated pricing, quick order, reorder and multi-buyer accounts.
Order Management
Centralized order management: orchestration, distributed inventory, returns, refunds and after-sales service.
Headless & Composable Storefront
Commerce APIs (SCAPI) and PWA Kit for fast, fully custom storefronts.
Einstein Recommendations
Product recommendations and search ranking personalized to each shopper's behavior.
Salesforce Payments
Built-in payments (card, Apple Pay, Google Pay…) right in the checkout flow.
AI & Agentforce
AI at the heart of Commerce Cloud
Agentforce Commerce agents help shoppers find the right product in natural language and assist merchandisers: creating promotions, writing product descriptions and analyzing sales.
Commerce Cloud · Agentforce
Use cases
Projects I deliver
- Launching or rebuilding a B2C e-commerce site
- B2B ordering portal for distributors and resellers
- Unified commerce: storefront, service and marketing on the same customer profile
- Buy online, pick up in store and omnichannel returns
Metrics
What we measure
- Conversion rate
- Average order value
- Repeat purchase rate
- Order processing time
How I help
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From assessment to adoption
Assessment & scoping
Review of your processes and your Commerce Cloud org, followed by a prioritized roadmap.
Implementation
Configuration, automation (Flow), integrations and data migration, delivered with an agile approach.
Adoption & improvement
User training, tracking dashboards and continuous optimization.